Can I change my order afther it's been placed?
We're unable to cancel your order or make any changes to your order once you've hit the 'Order Now' button, this includes the following:
- Changing the item size
- Delivery/billing address
- Adding items to your order
- Shipping method
*If you input the incorrect address at checkout , we cannot be held accountable if your order gets misplaced. We are not liable to replace or refund this order.
I've been sent the wrong item !
We're sorry this has happened ! Our team works exeptionally hard to fulfil every order correctly but due the amount of orders we receive, unfortunately and in very rare cases, humain errors can happen.
In the event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quick & efficiently.
- Your order number
- The name of the itmes you did not receive
- The name of the item you received in its place
- A clear photograph of the item you have received, including logo
Once we've received the above info. Our customer support team will get this sorted out for you.
All claims for orders arriving without the correct/missing items must be made within 7 days of the delivery date.