FAQ's

Can I change my order afther it's been placed?

We're unable to cancel your order or make any changes to your order once you've hit the 'Order Now' button, this includes the following:

• Changing the item size
• Delivery/billing address
• Adding items to your order
• Shipping method

*If you input the incorrect address at checkout , we cannot be held accountable if your order gets misplaced. We are not liable to replace or refund this order. 

I've been sent the wrong item !

We're sorry this has happened ! Our team works exeptionally hard to fulfil every order correctly but due the amount of orders we receive, unfortunately and in very rare cases, humain errors can happen.

In the event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quick & efficiently.

• Your order number
• The name of the itmes you did not receive 
• The name of the item you received in its place
• A clear photograph of the item you have received, including logo

Once we've received the above info. Our customer support team will get this sorted out for you.

All claims for orders arriving without the correct/missing items must be made within 7 days of the delivery date.

How to clean up your jewelry ?

Place your jewelry in a bowl with one-third filled with lukewarm water.

Use a new toothbrush with which to scrub your jewelry.

Place a small amount of toothpaste on your toothbrush so you can get a good result when scrubbing and get as much dirt off as possible.

After scrubbing for 2 minutes, immediately dry your jewelry with a clean towel.

And now enjoy a brand new shine again.

What materials do you use ?

We use the highest quality PVD plating process available. This process allows our gold plated jewellery to last longer than any typical gold plating you may be used to. We are constantly working to improve processes to ensure our products are the longest lasting on the market.

Base metals include: 

• Brass
• Stainless steel 
• Sterling silver

How can I protect my pieces ? 

Your jewellery should be kept dry and ideally stored in the dust bag provided, or any other anti-tarnish fabric container.

If your climate is humid, we suggest placing a small packet of desiccant crystals inside your storage area. Avoid storing the jewellery with rubber products and always remove your jewellery when swimming, showering, applying colognes, perfumes, lotions or other chemical products.

Can I wear my pieces in water ?

We create or pieces with exceptionally high quality PVD plating to ensure that we provide the longest lasting jewellery on the market.

This is not to say you shouldn't take precautions ! High quality jewellery still requires care and attention.

Swimming, especially in salt or high temprature water will shorten the lifespan of your jewellery. Chlorine can permanently damage any gold plated jewellery, so we suggest avoiding this.

Please refer to our shipping policy page for lead times to specific countries.

Please refer to our refund policy.

Can I still purchase from your website ?

Yes ! We're currently still able to accept orders and ship internationally. We reccomend ordering to a secure address that you know you'll be able to acess, such as your home, as opposed to business addresses wich may have restricted access. 

Are you shipping as normal ?

We're trying our best ! Our courier partners are experiencing unexpected and minor delays internationally. We will be sure to communicate any significant delays.