Refund policy

 

RETURNS AND REFUNDS MANAGEMENT

Once the product has been received in our warehouse, we will check that the above conditions have been met and proceed with the refund of your purchase.


The refund will be made within a maximum of 14 days from the date of exercising the right of withdrawal. However, if the product has not been received back within 14 days, the refund will be postponed until you have sent us proof of return of the package.


We will refund you using the same method of payment you used at the time of purchase. In the case of a payment made by bank transfer, please indicate the account number where the amount will be paid.


If you have any questions regarding the terms of return, please send an email to contact@unravelparis.com

Any claim and any return not made in the rules defined above and within the time limits could not be taken into account and will release the Seller from any responsibility towards the Customer.

Any product to be exchanged or refunded must be returned to the Seller as a whole and in its original packaging. The return costs are at the expense of the Customer.