Shipping policy

 

Delivery is made only after confirmation of payment by the Seller's bank.

The products are delivered to the address indicated by the Customer on the online order form. Any additional costs resulting from incomplete or erroneous information provided by the Customer will be charged to the Customer. For reasons of availability, an order may be the subject of several successive deliveries to the Customer.

The delivery takes place, according to the mode chosen by the Customer, within the following time limits:

- standard delivery: 1 to 3 days


Delivery times are given as an indication. No compensation may be claimed from the Seller or the carrier in the event of late delivery. If the delivery time exceeds thirty days from the order, the sales contract may be cancelled and the Customer reimbursed.

Verification of the order
Upon receipt of the products, the Customer or the recipient shall verify the good condition of the delivered product or the conformity of the service provided.

In the event that one or more of the products ordered are missing or damaged, the Customer or the recipient must make the necessary reservations to the carrier at the time of delivery and immediately inform the Seller.

Verification shall be deemed to have been carried out as soon as the Customer or a person authorized by him has received the order without expressing any reservations.

Any reservation not made in accordance with the rules defined above and within the time limits set shall not be taken into account and shall release the Seller from any liability towards the Customer.

Delivery error
In the event of a delivery error or non-conformity of the products in relation to the indications on the order form, the Customer shall inform the Vendor within three working days following the delivery date.

Any claim not made within the time limit shall not be taken into account and shall release the Vendor from any liability towards the Customer.

Returns and exchanges
The product to be exchanged or refunded must be returned to the Seller as a whole and in its original packaging, according to the following terms and conditions:

EU Directive
In accordance with Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, you have the right to notify us that you are withdrawing from your purchase without penalty and without giving any reason within 14 working days from the day after the delivery. If all requirements are met, we will refund or exchange your purchase.


The right of withdrawal is exercised without penalty, only the return costs are at your expense.


Sending an email of return by the customer to contact@unravelparis.com